Company & commitments
Who we are
MemberFocus, Inc. is a U.S. company building a single thing well: the platform that turns member feedback into action and capital intelligence. We're not a sprawling suite bolting feedback onto billing — member voice is the whole product, which is why it goes deeper than a generic survey tool or a module inside a club-management system.
Every release improves how clubs capture feedback, route it to staff, and turn it into board-ready evidence. That focus is our advantage.
Golf, racquet, dining, pool, fitness, and facilities are modeled as first-class areas — not free-text tags — so the analytics actually match how a club is run.
No outside pressure to upsell modules you don't need. We earn renewal by making the one thing we do indispensable.
Product roadmap
We publish our direction so leadership can buy on the trajectory, not just today's snapshot. Dates are targets, not contractual commitments; priority follows what clubs tell us they need most.
Want a feature prioritized? Clubs on MemberFocus get a direct line to influence the roadmap — tell us what you need.
Support & reliability
Concrete service levels, not vague promises.
Email support is answered within one business day. Onboarding requests for a new club are typically set up the same day.
MemberFocus runs on enterprise-grade managed cloud infrastructure with automated daily backups and point-in-time recovery, so your club's history is durable.
Member-reported content is reviewed by your club's managers within 24 hours, with platform-level tools to support them.
Security & data ownership
The honest version, written for the person on your procurement committee.
Every record is protected by database row-level security scoped to your club. Encryption is applied in transit and at rest, and photos are stripped of location metadata on the device before upload.
Your club's data belongs to your club. We provide an export on request, and we delete or anonymize personal data within 30 days of a verified request, except where law requires retention.
No ad networks, no data brokers, no selling or renting member information. The product is the only thing we sell.
Working through a vendor questionnaire? Email support@memberfocusapp.com and we'll complete it.
For decision-makers
We're built lean and focused on a single product with a clear business model, which is exactly what keeps a software company durable. Your data is also portable: you can export it and you own it, so you're never locked in regardless of what any vendor does.
You can request a full export of your club's data at any time, and request deletion when you're done. We delete or anonymize personal data within 30 days of a verified request. See the Privacy Policy.
MemberFocus runs on enterprise-grade managed cloud infrastructure in the United States, with encryption in transit and at rest, automated daily backups, and point-in-time recovery.
We follow security best practices today — row-level data isolation, least-privilege access, encrypted storage, and on-device photo metadata stripping. A formal independent attestation (SOC 2) is on our roadmap. We're happy to complete your security questionnaire in the meantime.
No. The in-app "Emergency Alert" is a club-operations notification (e.g., course closure or weather hold), not a life-safety system. For any life-threatening emergency, call 911 or your local emergency number.
Email support@memberfocusapp.com. We'll provision your club, help you onboard your roster, and get your managers oriented — usually within a day.
A partner, not just a product
We'll walk your leadership through onboarding, security, and the roadmap — and answer anything your committee needs.