MemberFocus

Learn MemberFocus

Tutorials for every role

Short, focused walkthroughs for managers, members, pros, and employees.

These walkthroughs are simplified illustrations created to show how each role uses MemberFocus — they are not exact replicas of the app. The live app is more refined and feature-rich than what's shown here.

Managers Members Pros Employees

For Managers

Run the club on evidence. Read trends and hotspots, assign work to your team, respond to members, and pull board-ready reports.

Live walkthrough

Create your club account

From the welcome screen all the way to your dashboard — set up a brand-new club.

Live walkthrough

Join the club we set up for you

If MemberFocus already created your club, just sign up and select it.

Live walkthrough

Your dashboard & a submission

Tour the dashboard, then open a submission to respond, assign, set status, and more.

Live walkthrough

The Analytics suite

Read trends, recurrence, resolution time, and per-domain breakdowns — your map to where capital matters.

Live walkthrough

Customizing your club

Set up club info, golf courses, courts, teams, and exactly which areas members can report on.

Live walkthrough

Approving members & staff

Approve membership requests and onboard staff — assigning each to the right team.

Live walkthrough

Inviting members & staff

Share a personalized link or QR code — post it around the club so people join on the spot.

Live walkthrough

Generating reports

Build a board-ready analytics PDF with an AI summary, then share or email it in seconds.

For Members

Your voice, tracked. Submit feedback in seconds, add a photo, and follow it all the way to a resolution.

Live walkthrough

Joining your club

Create your account, pick your club, and land on your member home once approved.

Live walkthrough

Submitting feedback in under a minute

Title, category, urgency, location, and a photo — then send.

Live walkthrough

Reporting slow play

Flag the hole that's backing up and the pro shop sees it instantly — auto-clears in 90 minutes.

Live walkthrough

Tracking status & messaging staff

Watch your submission move from Received to Resolved, and message club management in-thread.

For Pros

Pros: manage the feedback tied to your programs, lessons, and facilities — and keep members in the loop.

Live walkthrough

Joining as a Golf Pro

Create your account, choose Golf Pro, and land on your course dashboard once approved.

Live walkthrough

Joining as a Tennis Pro

Same flow for racquet pros — sign up, pick Tennis Pro, and see your court tasks.

Live walkthrough

Responding to a member

Open an area task, update status, reply in-thread, and add manager-only work notes.

Live walkthrough

The Analytics suite

Read trends, recurrence, resolution time, and per-domain breakdowns — your map to where attention matters.

For Employees

Frontline staff: resolve assigned items quickly and keep members updated in real time.

Live walkthrough

Joining as staff

Create your account, pick your team, verify your email, and land on your task dashboard.

Live walkthrough

Working a task

Open an assigned item, mark it in progress, attach a completion photo, and close it out.

Can't find the tutorial you need?

Tell us what would help and we'll add it. Our team is happy to walk your club through any feature.

Contact support