We're here to help
For now, every type of request routes to a single mailbox so nothing falls through the cracks. Use the address below and we'll point it to the right person.
Want MemberFocus at your club? Reach out and we'll get you set up in one day.
Questions about using the app, account help, bug reports, or feature requests.
MemberFocus, Inc. · Contact by email at support@memberfocusapp.com
Governing law: State of North Carolina, U.S.A.
Before you write
MemberFocus is a private, invitation-based application provisioned for each club. If your club isn't on it yet, email support@memberfocusapp.com and we'll walk your leadership through getting set up.
Access is granted by your club's management. Once they've added you, you'll be able to create an account and sign in. If you're having trouble, your club manager or our support team can help.
We aim to reply to support email within one business day. Reports of objectionable content inside the app are reviewed by your club's managers, who commit to reviewing them within 24 hours.
You can request account deletion from within the app, or email support@memberfocusapp.com. We delete or anonymize personal data within 30 days, except where retention is required by law. See the Privacy Policy for details.
No. Any in-app "Emergency Alert" is a club-operations notification (e.g., course closure or weather hold). It is not a public-safety, life-safety, or medical-emergency system. For any life-threatening emergency, call 911 or your local emergency number.
On the Tutorials page, organized by role: managers, members, pros, and employees.